Frequently Asked Questions │ House Sign UK
Please be aware: We are taking all necessary precautions surrounding COVID-19 and we are currently allowing 10 working days for manufacture in addition to delivery. Thank you for your patience during this time.
How do I customise my house sign?
When you've chosen your favourite design from our products page, you can select the size and layout of your house sign. Once you've chosen these, the rest of the options will load on the page. Using this, you can enter in your chosen text, and pick the font, colours and fixings for your house sign.
Signs are manufactured using customer input. We cannot accept responsibility for spelling mistakes or typing errors.
How do I attach my house sign?
To attach your house sign, please check our fitting instructions here.
You will receive a copy of our fitting instructions with your house sign.
Where do you deliver?
We deliver to UK Mainland
How much is delivery?
Delivery is calculated depending on the weight of your parcel at checkout. View our full delivery policy here.
When will I receive my order?
We endeavour to have your custom house sign manufactured and shipped within five working days form place of order. Final delivery dates may vary depending on the chosen shipping method.
Do I need to drill holes in my house sign?
Nope! If you've chosen visible fixings, the sign will have holes pre-cut. If you've chosen hidden fixings, the sign will not require pre-cut holes.
Can I return my house sign?
You can see the whole policy here.
How can I double-check my house sign after I have placed the order?
We recommend thoroughly checking the details for your house sign before you place your order. However, if you wish to review the order once you've paid, simply press the 'View your order' button in your confirmation email.
What is the 'Wall Effect' on the configurator?
The Wall Effect is a visual effect to simulate what your sign might look like on different wall types. It does not change any physical components of the house sign.
I received my order confirmation and I made a mistake on my sign. What do I do?
Please contact us at 01242 232 889 or email firstname.lastname@example.org as soon as possible.
I received my house sign damaged. What do I do?
In the unfortunate event that you receive your house sign with damage, please email email@example.com and one of our customer service representatives will be in touch to arrange a replacement.
There is a mistake on my house sign. What do I do?
Please email firstname.lastname@example.org or call 01242 232 889 and one of our customer service representatives will be on hand to resolve the issue.
I haven't received my house sign. What do I do?
If you haven't received your house sign, something's gone wrong! Please email email@example.com or call 01242 232 889 with your order number and one of our customer service representatives will be happy to help.
Any other questions?
If your question isn't answered here, email us at firstname.lastname@example.org
Please note: Our phone lines and emails are monitored Monday-Friday, 9am-5pm.